The Key to Customer Success: Journey Mapping and Optimization
October 17th, 2024 | 2:00 PM CST
This FREE Training is Limited, So Register Now!
In this web training, you'll learn:
Join us for an in-depth look at how customer journey mapping and optimization can transform your business. We’ll cover key concepts, frameworks, and real-world examples to help you fine-tune the way you engage with your customers.
In this web training, you'll learn:
✔️Customer Journey Mapping Toolkit: Get access to a complete set of tools designed to help you visualize and analyze your customer journey, from acquisition to retention.
✔️Identifying and Fixing Friction Points: We’ll teach you how to identify the bottlenecks in your customer’s experience, optimize them, and remove barriers that might be stalling conversions or leading to churn.
✔️Aligning Teams to Moments That Matter: Understand how to get your product, marketing, sales, and support teams working together on the touchpoints that have the biggest impact on customer satisfaction and loyalty.
October 17th, 2024 | 2:00 PM CST
The Key to Customer Success: Journey Mapping and Optimization
This FREE Training is Limited, So Register Now!
Why Join Us?
In an industry where customer acquisition costs are rising, the importance of retention and customer success has never been higher. By attending this webinar, you’ll gain insight into the strategies that drive long-term success for SaaS companies. Whether you're a founder, executive, or product leader, understanding how to optimize the customer journey will help you:
✔️Improve customer satisfaction and reduce churn
✔️Create a more aligned, cohesive organization
✔️Drive greater customer loyalty and advocacy
✔️Increase lifetime value (LTV) by delivering a superior customer experience
If you're feeling like your customer success efforts are reactive, or if you're unsure how to ensure consistency across departments, this webinar will provide the clarity and structure you need to move forward with confidence.
Champion Leadership Group gives B2B SaaS leaders an unfair advantage in scaling up revenue and outwitting competitors with a fractional C-Suite, a world-class operating system, and a community of SaaS founder peers.
Who Should Join Us?
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This webinar is perfect for SaaS founders, C-level executives, product managers, customer success teams, and anyone else looking to optimize their customer experience. If you’re responsible for customer satisfaction and retention, or if you want to learn how to better align your organization with the needs of your customers, you’ll find immense value here.
What Makes This Different?
There are plenty of webinars out there that talk about customer success, but few offer a comprehensive, hands-on approach to mapping and optimizing your customer journey. In this session, Jeff Mains – a seasoned SaaS entrepreneur and thought leader – will not only share tried-and-true strategies but will also walk you through actionable steps to implement them. You won’t just leave with ideas – you’ll leave with a toolkit and a roadmap to begin making changes immediately.
What’s more, Jeff brings decades of experience working with SaaS companies across industries. His practical, no-nonsense approach cuts through the noise and offers tangible solutions to real-world problems. He’s been in the trenches and knows what works – and what doesn’t.
Who's Speaking?
JEFF MAINS
Jeff Mains is an expert at turning ideas into enterprises. He has built five companies totaling over $200 million in combined revenue, and four have been acquired by strategic buyers. He is the founder and CEO of healthcare SaaS Intelligent Contacts headquartered in Plano, Texas.
Fanatical about helping entrepreneurs build stellar companies, Jeff is founder and CEO of SaaS growth accelerator Champion Leadership Group where he mentors business leaders to navigate complex challenges and “futureproof” their business models to weather the inevitable storms of life and markets. He is the author of Small Fish, Big Pond: Building a World Class Business That Swims Circles Around Competitors.
